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    Salesforce reboots AI strategy: Model errors raise concerns

    1 day ago

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    Salesforce is scaling back its reliance on large language models due to reliability issues, shifting focus to more predictable automation. Executives admit a decline in AI model trust, citing instances where agents missed instructions or lost focus. This move follows significant staff reductions attributed to AI deployment, as the company navigates the gap between AI hype and practical business needs.
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