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    dailyadda

    Microsoft’s Bill Gates ‘trick’: How angry clients were connected to company’s founder

    1 week ago

    Microsoft engineers once employed a clever tactic to appease irate customers demanding to speak with Bill Gates. Operators would impersonate Gates's secretary, assuring callers their concerns would be relayed. In reality, the complaints were routed back to tech support, who would then follow up, claiming Gates had personally requested their assistance.
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